Shipping policy
1. Order Processing Time
All orders are carefully checked and prepared before shipping.
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation once your purchase has been successfully placed.
2. Shipping Time
Delivery times may vary depending on your location and shipping provider.
Estimated delivery times:
- Local Orders: 3–7 business days
- International Orders: 7–21 business days
Please note that delivery times are estimates and may vary due to:
- Courier delays
- Weather conditions
- Customs processing
- Public holidays
- Incorrect shipping information
3. Shipping Charges
Shipping fees are calculated based on:
- Delivery location
- Order size and weight
- Selected shipping method
Any applicable shipping charges will be displayed at checkout before completing your purchase.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation message/email containing your tracking details (where available).
You can use the tracking information to monitor your order status.
5. Incorrect Address Information
Customers are responsible for providing accurate shipping details.
Please check your:
- Name
- Address
- Phone number
- Delivery information
before completing your order.
We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
6. Delayed or Lost Packages
While we work with reliable shipping partners, delays may occasionally occur.
If your order is delayed or appears lost, please contact us and we will assist you in checking the shipment status.
Once an order has been shipped, delivery responsibility is shared with the courier provider.
7. Damaged or Incorrect Items
If you receive a damaged product or the wrong item, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Photos/videos of the package and product
- Details of the issue
We will review your request and provide a suitable solution according to our Refund & Return Policy.
8. Contact Us
For any shipping-related questions, please contact us:
WhatsApp: 03218660032
Thank you for choosing us. We appreciate your trust and are dedicated to delivering quality products with care. 🤍